- Responded to Central administration request for "provide the total number of computers available for students to use for a college guide survey" with: At Statler College we support and have available a total of 664 desktop computers and 25 laptops dedicated for student use.
- As of February 2015, Statler ITS has processed over 10,800 helpdesk tickets. These numbers do not include the number of answered helpdesk calls that did not require a follow-up and do not reflect the number of request for immediate needs in a classroom or during a presentation.
- Working with Information Security Services to identify key personnel and perform SSN scanning for data loss prevention.
- Worked with Information Security Services to identify personnel with EBO responsibilities and perform scanning for credit card data for data loss prevention.
- Completion of the e-campus Vista 8 to the new Learn 9 transition, We provided additional training to the instructors and assisted with transition of course materials between systems for remaining of approx. 500 course total.
- For most of 2014 we have been working on implementing Digital Measures Faculty Activity reporting system.
- Qualtrics Survey software now available throughout the College.
- Eradicated Windows XP on all remaining systems throughout the College.
- Expanded our ITS intern program, now managing IT needs for all departments except MAE, and CSEE.
- Initiated a VDI (Virtual Desktop Infrastructure) Project to pilot making available to students, license restricted, graphics intensive applications via the web. In early 2015 expect to complete a larger proof-of-concept in partnership with the WVU Libraries.
- Expanded IT facilities, started renovations to the adjoining room G-41 to provide additional project space for working on computers and permitting us to have a test environment.
- Changed from Symantec AntiVirus to Kaspersky Endpoint; a true enterprise managed product. This required that we visit approx. 900 desktops throughout the college for installation.
- Made the change from GroupWise to Office 365 and spent nearly 9 months to get distribution groups and a year to get all the list serves setup that we had. We helped approx. 200 users migrate their GroupWise archives and transitioned almost 500 accounts, many of which required assistance with installation and configuring Microsoft Outlook. Worked with WVU OIT to both assist other Colleges with their GW migrations and to establish a local call center for initial configurations issues. Also conducted several walk-in clinics to help configure users’ mobile devices and answer technical questions.
- We piloted the 25 Live scheduling system for the University. (The only College level scheduling unit on campus.) We transitioned from using GroupWise calendar for scheduling conference rooms and the older WebAccess Scheduling for classrooms to new unified 25 Live system (approx. 92 rooms). We also trained 35 schedulers in the College.
- Statler College piloted approx. 60 courses in the fall of 2013 for the new Learn 9 e-campus system. We provided training to the instructors and assisted with transition of course materials between the e-campus Vista 8 to the new Learn 9 system.
- In 2012 we moved all the computing labs, all the projection classrooms to Windows 7, since then we have been eradicating Windows XP on a case by case basis.
- In 2012 the college has added WVU.Guest wireless access all along the ground floor ESB and MRB atrium to accommodate outside visitors. In 2014 WVU.Guest was made globally accessible across the University.
- Expanded the College IT staff by one FTE to better accommodate student and research needs.
- Filled vacant Prof Tech position and reorganized key duties amongst the staff for improved efficiency.
- Installed multiple Infostations in the College.
- Expanded wireless coverage in many areas of the College.
- Established student listservs for mass mailing students by rank and major.
- Worked with WVU Office of Information Technology to help with the roll out of the new central authentication MyID project and establish a local call center to deal with users issues.
- Partnered with WVU Information Security Services to perform network vulnerability scans each semester to identify at risk machines and clients to be remediated through patches fixes and firewalls. In 2012 that was changed weekly scans when Information Security adopted a newer product that lowers the probability of an information security risk event occurring within the College and lowers the information security risk exposure to WVU."
- The College ITS unit adopted a formal helpdesk tracking system to better meet the needs of the Faculty Staff and students.
- Finalized a 2 year long network security upgrade implementing new network security standards for data loss prevention.
- Renegotiated our MOU with cTEC to permit College IT persons to assist faculty in need in cTEC classrooms.
- Performed a major network renovation throughout the College, replaced approx. 450 antiquated SRX phones with new Cisco VOIP phones. This renovation was in excess of $900,000 and greatly increased our network stability and throughput.
- Formalize the College IT Intern program and continued to expand our offerings and direct management of additional departments IT resources.
- Finalized the adding of technology resources to all College classrooms and conference rooms. (Usually a projector and computer.)
- Created the College Research Data Center to house College research computation clusters in a new medium security, medium availability data center.